F.A.Q.

When you press “Pay now,” you will be taken to the order status page. The order status page is the final page of your store's checkout, and it confirms all the details of your order and lets you check the status of your shipment. You will also receive an email notification with a tracking number when your order has shipped, and any time your order’s tracking number is updated.

During checkout, the full range of shipping options within the U.S. and their costs are displayed for you to select your preferred method.

If you have not received your confirmation message within ten minutes, the spam filter on your computer is blocking the messages from entering your inbox. Check your e-mail software and add mandelininc.com to your safe senders list. If you prefer not to add Mandelin to your safe senders list, you can become a registered user during the check out process to review your order history on the Mandelin website. To log into your account, click the account icon on the upper right hand corner of your screen. Enter your e-mail address and password. From your account page you can view your order history and order details. You can print a copy of your order summary and even place a re-order directly from your account.

If you have forgotten the password to your account you can reset it pretty easily. Click on the account link on the top right corner of the page. There you will see a "Forgot your password?” link to the right of the Login button, beneath the password field. Simply click on the "Forgot your password?" link, then enter your email address and hit Submit. You will receive an email with instructions on how to reset your password. If you do not receive an email within 10 minutes, be sure to check your spam folder.

When you place an order you will receive an order confirmation email. The “View your order” link will take you to your Order Status Page, where you can check the progress of your order as it's fulfilled. You will also receive a notification with a tracking number when your order has shipped, and any time your order’s tracking number is updated.

If you have created an account with Mandelin, you can log in to your account at anytime to view your current and past orders.To duplicate an order, locate the order you would like to duplicate under "Order History” and click the order number. From the Order Details page, click on the red “Reorder” button in the upper left of the page. You will then automatically be taken to your basket where you will see the duplicated order ready for checkout.